LIAT customer’s selfie goes viral

LIAT customer’s selfie goes viral

Regional carrier LIAT is taking another public bashing, this time for removing a passenger from a flight for “disturbance” as she refused to be re-booked on another trip several hours later.

In the 5:06 minutes selfie video posted on Facebook by user Coco Lopez of Barbados, the woman stated that she arrived at the Maurice Bishop International Airport (Grenada) ahead of her 6:55 am flight on Monday.

Watch the video selfie on our Facebook page:

https://www.facebook.com/stluciatimes/

She explained that an agent approached her requesting a favour, only to be then told by LIAT agents she would be moved to a second flight, despite her strong objections.

“How do you decide that what I have to go to Barbados to do is less important than what everybody else is going to do? Who makes you the authority to decide that my reason for being in Barbados is less important than someone who has to make a connection somewhere else?” passenger Brown said in the post.

(http://antiguaobserver.com/disgruntled-liat-customers-selfie-goes-viral/)

The video that had over 205,000 views, up to yesterday, more than 2,600 shares and many comments, has reignited calls for better customer service from the airline that provides service throughout 21 destinations.

The passenger, who identified herself as Ms Browne, started the video by saying she is not usually a harsh critic of the airline and that she would have booked her travel months in advance only to be discriminated against because she was probably “the only Bajan on the flight going to Barbados”.

 

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4 Comments

  1. Anon1
    April 14, 2016 at 8:13 am Reply

    LIATs’ just been a major failure for decades.

    Approach Sir Richard Branson with suitable offer, if he accepts LIATs’ demise will be turned around quicker than we know.

  2. Anonymous
    April 14, 2016 at 10:02 am Reply

    That’s outrageous and damn well disrespect to move somebody on a flight that they paid for weeks or months in advance,and to make matters worse they are speculating that she’s going back home is not that important.

    1. Anon1
      April 18, 2016 at 8:49 am Reply

      Thats LIAT all over.

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    December 3, 2016 at 4:12 am Reply

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