LIAT customer’s selfie goes viral

Regional carrier LIAT is taking another public bashing, this time for removing a passenger from a flight for “disturbance” as she refused to be re-booked on another trip several hours later.

In the 5:06 minutes selfie video posted on Facebook by user Coco Lopez of Barbados, the woman stated that she arrived at the Maurice Bishop International Airport (Grenada) ahead of her 6:55 am flight on Monday.

Watch the video selfie on our Facebook page:

https://www.facebook.com/stluciatimes/

She explained that an agent approached her requesting a favour, only to be then told by LIAT agents she would be moved to a second flight, despite her strong objections.

“How do you decide that what I have to go to Barbados to do is less important than what everybody else is going to do? Who makes you the authority to decide that my reason for being in Barbados is less important than someone who has to make a connection somewhere else?” passenger Brown said in the post.

(http://antiguaobserver.com/disgruntled-liat-customers-selfie-goes-viral/)

The video that had over 205,000 views, up to yesterday, more than 2,600 shares and many comments, has reignited calls for better customer service from the airline that provides service throughout 21 destinations.

The passenger, who identified herself as Ms Browne, started the video by saying she is not usually a harsh critic of the airline and that she would have booked her travel months in advance only to be discriminated against because she was probably “the only Bajan on the flight going to Barbados”.

 

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