Health Sector on target to improve quality outcomes for patients‏

PRESS RELEASE:-Healthcare professionals received their certificates having completed a seven month long training programme which was conducted by the Ministry of Health and Wellness and funded by the European Union (EU).

The programme entitled “Technical Assistance for the Development of a Continuous Quality Improvement (CQI) Programme and Establishment of a Clinical Governance System,”sought to establish standards and guidelines for all aspects of healthcare. Course facilitator, Dominique Freire, a global consultant in the health, education and social sectors highlighted the overall goal of the training programme.

 “So we are trying to improve the quality of healthcare services in St. Lucia and we are working with healthcare professionals both at the primary level, at your doctors offices and at the hospital level and we are looking at how we can make services better for patients.”

 The training programme focused on quality assurance techniques, monitoring and evaluation of services provided and how to created better outcomes for patients.

“So one of the things we’re looking at is standards. So we want international standards  to be achieved throughout St. Lucia. So, we’re looking at both the private sector as well as the public sector and we want to make sure everyone understands what level of care is acceptable and what level of care is not. And so we will be promoting health and safety throughout the service and really hoping that patients will speak up and voice their opinion as well.”

One of the participants, Natalie Preville, a registered nurse and manager, leads the quality nursing team at the Victoria Hospital. She was very optimistic that this quality assurance training would create more patient centered health services.

” Quality is how do we do what we do and do we do it well. So we what to give the best care to our patients, for us that’s foundational. We look at what are some of the problems that exists, the gaps that prevent us from providing that kink of care and how can we bridge those caps. So, where as we’ve been working individually as a nursing team in one hospital, one physician in another hospital, by having a forum like this we can put our heads together and have a better plan for bridging those gaps.”

The consultant was impressed with the level of professionalism of the participants comprising pharmacists, nurses, doctors, nutritionists and managers within the healthcare system.

 “So I am very impressed with their outputs and we’re just about to have them present on some of the projects which they have been doing in their work place, either at the hospital or primary care level.”

An overall document establishing the clinical governance system, guidelines and protocols for the health sector is expected to be produced and implemented embodying all facets of the health sector.

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