Fire Service issues tips for calling 911 & 999

Fire Service issues tips for calling 911 & 999

Press Release:-Top 9 Tips for Calling 9-1-1 AND 999

IS A PERSON HURT OR IN DANGER? – DO YOU NEED THE POLICE, FIRE OR AMBULANCE?

Have you ever wondered whether to call l9-1-1 OR 999? Since 9-1-1or 999 is for emergencies only, it helps to understand when to call and when not to call. An emergency is any serious situation where a law enforcement officer, fire fighter, or emergency medical help is needed right away. If you are unsure of whether your situation is an emergency, go ahead and call 9-1-1or 999. The 9-1-1or 999 call taker can determine if you need emergency assistance and can route you to the correct location.

IF YOU DO CALL 9-1-1 or 999, EVEN BY MISTAKE, DO NOT HANG UP THE PHONE.

9-1-1 call takers are trained to get the most important information as quickly as possible to get help on the way to an emergency situation. In an emergency situation, allow the call taker to ask you all the questions they need in order to get help there in the timeliest manner before you hang up or leave the phone. If you happen to call by accident, stay on the line until you can tell the call taker that you called by accident and there is no emergency. This saves the call taker from having to call you back and confirm there is no emergency or possibly sending police with lights and sirens to check your address for an emergency

WHEN CALLING 9-1-1or 999 DO YOUR BEST TO STAY CALM AND ANSWER ALL QUESTIONS.

Staying calm can be one of the most difficult, yet most important, things you do when calling 9-1-1. It is very important that you stay as calm as possible and answer all the questions the 9-1-1 call taker asks. The questions 9-1-1 call takers ask, no matter how relevant they seem, are important in helping get the first responders to you as fast as possible.

HELP THE 9-1-1  or 999 CALL TAKER HELP YOU.

Listen and answer the questions asked. By doing this, it helps the call taker understand your situation and will assist you with your emergency until the appropriate police, fire or medical units arrive.

KNOW THE LOCATION OF THE EMERGENCY.

The EMERGENCY 9-1-1or 999 caller must be aware that the 9-1-1 or 999 center that answers the call may not be the 9-1-1 center that services the area that the wireless caller is calling from. Look for landmarks,  street signs and buildings. Know the name of the community  you are in. Knowing the location is vital to getting the appropriate police, fire or EMS units to respond. Providing an accurate address is critically important when making a s 9-1-1 or 999 call.

TEACH YOUR CHILDREN HOW TO CALL 9-1-1or 999.

Be sure they know what 9-1-1 or 999 is, how to dial from your home and cell phone, and to trust the 9-1-1or 999 call taker. Make sure your child is physically able to reach at least one phone in your home. When calling 9-1-1or 999 your child needs to know their name, parent’s name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up

PRANK CALLS TO 9-1-1or 999 WASTE TIME AND ARE ILLEGAL IN ALL COUNTRIES.

Be sure all members of your household are aware that prank or harassing calls to 9-1-1 or 999will be dealt with by local law enforcement.

CONFIRM YOUR ADDRESS CLEARLY AND PROMINENTLY AT YOUR NEIGHBORHOOD ENTRANCE.

Posting your  address at the driveway entrance and on your home or community entrance will alleviate any confusion as to whether emergency responders have the correct location. Try using something reflective or illuminated so that it can be seen in the evening as well as during the day.

 KNOW THE PHONES YOU OWN.

Educate everyone about the phone system in your home as well as your cell phone. Children may need to use the devices in an emergency and will need to know how to operate them.

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