SLFS reports some 80 prank calls a day

The Saint Lucia Fire Service (SLFS) has expressed concern about the number of prank calls being received on a daily basis.

Sub Officer Fernando James told the Times that on average the Fire Service receives between seventy and eighty prank calls a day.

“Maybe we might have to make an example of someone before this can stop because it is illegal,” he declared.

The Fire Service official revealed that the police and the SLFS are working to deal with the problem.

“It can be tiresome, bothersome, especially in the wee hours of the morning and late at night – but again we do have a duty to perform and we will pick up that phone every single time a call comes in,” James said.

He explained that every time a 911 call is received it is answered and the information noted.

James said the person calling is interviewed and based on the information received an appropriate response, whether by ambulance, rescue vehicle or fire truck is made.

He told the Times that persons would call the 911 line claiming there is an accident or that someone had been shot.

James said at times there are “inappropriate” sounds at the other end of the line or the caller would hurl abuse and then hang up.

He stated that the Fire Service at times hangs up on prank callers.

“What we have found is that when we put the line down the person at the other end still has his or her line activated and this has the 911 line busy, preventing someone who has a real emergency from getting though to the Fire Department,” the SLFS official noted.

James disclosed that the Fire Service has two emergency lines.

He said the pranksters are adults, adolescents and children.

A Grande Riviere resident who lost her home to fire this week told the Times that neighbours had reported that the Fire Service failed to respond immediately after a child called to report that the dwelling house was on fire and came only after others raised the alarm.

Asked whether there was a policy of being suspicious of calls by children, James responded in the affirmative.

“If we receive a call and a child is giving the information we will ask the child if there is an adult nearby whether it be in the house or in the car or by the roadside – we will verify if the child is giving valid information,” he explained.

However James acknowledged that this may not always be possible since the adult may be the victim.

In that case he said the information will be noted and acted on.








  1. Anonymous
    November 30, 2016 at 11:46 am

    Lucians still (Expression deleted) like that?…come on….yall have nun to do? Prank calling 911…it would be good to know who doing that to beat them and dont call 911…to see how it feels to need assistance and not be able to receive…(Expression deleted) idiots

  2. Anonymous
    November 30, 2016 at 12:50 pm

    Do we still have these ignorant people around us??? Prank calling seriously,and someone else’s life is on the line. People let’s grow up, it high time and set some examples for those after us. I for one try my best to set an example in all that I do or say. Let us think of others and how our actions affect them. You maybe saving the life of your own love ones

  3. Anonymous
    November 30, 2016 at 12:54 pm

    Technology is growing all the time. The authorities should work with the wireless providers to track those prank calls when reported.

    1. concerned
      December 1, 2016 at 5:39 am

      I agree there are so many solutions available to curb this problem. I assume that they aren’t willing to finance these solutions. In the 21st century how can there be 2 emergency lines for 160000+ persons. utterly ridiculous.. step up your game slfs..

  4. Gema
    November 30, 2016 at 12:55 pm

    They lie! Now alone yall want to take about pranks calls because u guys in the spotlight for ignoring the child’s call about the fire yesterday. Smh! Shame on yall!

    1. Crazy
      December 1, 2016 at 9:57 am

      Well they’re actually being nice. It is worse than they actually stated. I used to work there. You maybe get the 80 prank calls every 2 hours.

    2. Crazy
      December 1, 2016 at 11:57 pm

      Also, what he said about the lines being tied up if someone who calls 911 doesn’t hang up is true. I have no idea who got those emergency lines set up. I worked there for ten years and it has been going on before I even joined the Fire Service. Nothing is being done because high ranking officers are not the ones who literally have to be answering prank calls every single second of an eight hour shift.

  5. Gema
    November 30, 2016 at 2:10 pm

    Why wasn’t this brought up before yesterday?

    1. Anonymous
      November 30, 2016 at 2:43 pm

      It has been brought up before. They’ve also said in the past that the number of prank calls increases during school holidays.