Digicel announces local postpaid hike

Digicel has announced a ‘small’ increase in postpaid plan subscriptions in Saint Lucia effective February 1, 2017.

In a letter to hundreds of local subscribers, the telecommunications company said the increase has come as a result of increased costs of doing business.

“Over the years, we have made significant investment in our mobile networks to deliver improved coverage, data speeds and call quality. These increases are now necessary to offset the increased costs we continue to incur and importantly, to allow for further investment in providing an overall great experience for all our customers,” the December 30, 2016,  letter said.

Antigua this week reported that as of February 1, 2017, Digicel customers will pay a 5 per cent increase in their postpaid mobile services, while reports out of Barbados indicated that the Irish telecommunications company  had announced a hike in its mobile and data rates for customers there.

In a statement released on its website, the company also said it would no longer to be absorbing the increase in Value Added Tax (VAT), which was implemented by Barbados Government last year.


Digicel’s Saint Lucia Country Manager, Siobhan James-Alexander, told the Times that the company continues to try to provide the best service to its customers and asks for their continued understanding.

The Country Manager reaffirmed Digicel’s commitment to its customers.

James-Alexander explained that Digicel has informed the regulators about the hike and has kept to the guidelines required.