Hoteliers concerned over poaching

Hoteliers concerned over poaching

(CMC):-The Caribbean Hotel and Tourism Association (CHTA) has expressed concern over poaching in the hospitality sector where ‎new hotels are “stealing” the trained and experienced staff of established properties, warning that such a practice could affect the customer service rating across the region.

CHTA President Karolin Troubetzkoy said that there is an opportunity to reduce employment by building a larger segment of hospitality workers that can be hired for new properties.

“I don’t like what I am seeing, in some instances where a new property is being built in the Caribbean and there is not enough skilled workers to man the operations, we just seem to be stealing each other’s staff.

“If we are not careful we would keep training and our best trained people keep moving from property to property then you will eventually affect the customer service rating ‎of the destination.”

Since the influx of Spanish owned properties in Caribbean territories such as Jamaica, the Dominican Republic and more recently St. Lucia, several of the established properties have complained that their trained staff were being lured to work in these establishments by offering higher salaries.

The CHTA President, who herself is a hotelier, ‎stressed the danger in relying on just the few that are trained.

“We must bring more and more trained persons in, not just for one new hotel but in an effort to have the best customer service rating across the island and region” she said, adding that most hotels start with untrained staff.

Troubetzkoy disclosed that the issue of people development was at the forefront of her Association’s agenda and recently signed agreements with several companies including Springboard Caribbean and ‎Forbes Travel Guide.

She said the two professional development organisations will help address the training needs of member countries at both the national and regional levels.

In addition, she said that the CHTA Education Foundation will continue to grow its scholarship programme providing special assistance for the education of the Caribbean tourism industry personnel and students pursuing tourism and hospitality careers.

“2017 will bring a host of new educational trainings, online and offline. Every CHTA signature event will include a professional development, as well as awards and recognition programmes to show case those that hold us up to a high standard by exemplifying Caribbean excellence,” she announced.

“We must find a way of training everybody and having more skilled workers available, not just in customer service but in culinary arts, and the technical side such as in IT technology maintenance,  ‎there are lots of job opportunities in the tourism sector, ” she told CMC.

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29 Comments

  1. Visitor Channel
    February 14, 2017 at 1:13 pm Reply

    The point is understood and the concerns a reality, however the free movement of labour, even within the boarders of one nation will always be a factor of wages and benefits. The growth or promise of growth to the individual, will always be a factor when opportunities present themselves, either in the form of growth potential or personal remuneration. In our business we can easily lose the services of an invaluable ‘sales representative’ to a client no doubt. I believe the answer is always an acknowledgement of your employees, the presentation of opportunities for self development and fair wages that you cam afford. The rest is up to market forces.

    1. 465465465
      February 14, 2017 at 2:29 pm Reply

      On point!

  2. pan kaiso
    February 14, 2017 at 1:16 pm Reply

    Karolin why dont you shut to hell up with the foolishness you talking if you were in those people position you would do the same we all would like to get a good salary so what those hotels need to do is to pay there staff a great salary and give them better perks that would encourage them to stay

    currently those so call modern day slave plantation hotels pay you next to nothing hence the reason they a leaving they should all leave the SLIPPERS and go where the grass is much greener

    so just keep your mouth shut

    1. Anonymous
      February 14, 2017 at 8:45 pm Reply

      What they need to do is shut down operations and go to another country where they appreciated …leaving jackasses like you on the breadline to go count sheep to make a living. damn ingrate!

      1. Anonymous
        February 15, 2017 at 6:53 am Reply

        Well said. Same kind of person who will complain there aren’t enough jobs and when offered a job will complain another company pays more and will not take the job offer

    2. PitonLover
      February 15, 2017 at 9:28 am Reply

      Are you even from here? You sound like one of those disgruntled Trinis who watched their tourism industry washed away with undervalued oil… twice. We are taking care of our own here. St Lucians work hard to maintain our corner of paradise, and yes, sometimes all may not go according to plan, but it’s best we make small steps in the correct direction than giant leaps in the wrong one. Who paying you to talk this incoherent shite? Dhanpaul? Talk nah, ent you a big man? Or a big mule?

  3. JnPierre
    February 14, 2017 at 1:20 pm Reply

    Yes but what about those who choose to invest in the development of a country? Is it fair to them? Let’s not mince words, a new big boy in Cap come in St. Lucia and instead of investing and laying the groundwork start taking people left right and everywhere. Market forces is one thing, ethics is another, and when you have to share space in a small market, you don;t mess in your neighbour;s garden.
    If we invite a guest into our home, they should have some common courtesy!

    1. WhatIf314
      February 14, 2017 at 2:34 pm Reply

      What if as a whole employees are simply underpaid?
      Sometimes the mentality is, “The less I can pay them the better it is for my business”.
      Well guess what, people leave at the first chance they get.

  4. hotel
    February 14, 2017 at 1:22 pm Reply

    Start treating lucian workers with respect. One day off and split shifts destroying families and wrecking lives. We have families and a life toooo and pay us better

    1. 759759759
      February 15, 2017 at 9:32 am Reply

      What about when new players come in, with refused/recycled management, offering ZERO benefits to locals. Did someone say “slavery”? Lucians are smart fold, and we always get what we want, and what we deserve. We can boast of this that no other island could touch. That’s why they invest here… and that’s why it must be a two-way relationship, where everybody benefits. Hotels like Sandals get the point… yes, they have to make money to stay in business, but they also have to invest back into the community. It is woking so far.

  5. Mikey
    February 14, 2017 at 1:25 pm Reply

    The market will handle itself no matter what you do, but dont come in here fooling people wit h promises that youncan[t keep. i hear the young klady, she is right. these damn foreigners come and want to take everything and you hav e local caribbean people like bay gardnes and bucth stewart them who trying to build while these Royal massas want a easy liucnh!

    1. Anonymous
      February 15, 2017 at 12:18 pm Reply

      Does that make it right then for local hoteliers to victimize and treat their employees – fellow St Lucians with such disregard? Extremely low wages, poor working conditions, no benefits, no training opportunities, no advancement opportunities particularly in family owned businesses where every top level management position is reserved for their golden boys and girl whether they are capable or not? I say invest in your human capital so that the return for investment can be felt all around – maybe then the country’s skills gap can be filled, more money in the pockets of the locals to circulate in the country and stronger family ties because single mothers and dads don’t have to leave their kids to raise themselves while they are out there chasing paper to make ends meet! I say bring in the foreign $$$!!

  6. Mikey Jo
    February 14, 2017 at 1:25 pm Reply

    The market will handle itself no matter what you do, but dont come in here fooling people wit h promises that youncan[t keep. i hear the young klady, she is right. these damn foreigners come and want to take everything and you hav e local caribbean people like bay gardnes and bucth stewart them who trying to build while these Royal massas want a easy liucnh!

  7. Anonymous
    February 14, 2017 at 1:27 pm Reply

    The market will handle itself no matter what you do, but dont come in here fooling people wit h promises that youncan[t keep. i hear the young klady, she is right. these damn foreigners come and want to take everything and you hav e local caribbean people like bay gardnes and bucth stewart them who trying to build while these Royal massas want a easy liucnh!

  8. Anonymous
    February 14, 2017 at 1:41 pm Reply

    no respect for the people here or the local bisiness communitioes. people like destang and others working hard to buld st lucia and these ROYAL parasites think theur can do what the y want. well said young woman, you take a stand

    1. Anonymous
      February 15, 2017 at 1:16 am Reply

      If there is no competition then these hotels will continue to pay their staff peanuts

    2. Anonymous
      February 15, 2017 at 12:33 pm Reply

      Try working for one of these so called ‘builders of St Lucia’ for 10 years, assuming responsibilities at middle management level and making barely enough to buy one week’s worth of groceries at a fortnight end and being given the option to double or triple that salary. St Lucians need the opportunities for self advancement.. that takes money.. Too many of our people get frustrated through the years working hard and not being compensated..not being able to afford the luxuries of home ownership, healthcare or proper education.. enough is enough.. if we are a developing country we need to open up to allow for competition in all areas.. tell our local private sector to buck up!!!

  9. smh
    February 14, 2017 at 2:08 pm Reply

    I think we all know who the most recent ROYAL culprit is . I do agree; it’s a small island with some established key players, have some courtesy. Yes it will cost more to train new people but is it necessary to display how self-serving you are as an entity at this early stage?

  10. 798798798
    February 14, 2017 at 2:50 pm Reply

    “Don’t wait when you’re hungry to put your pot on the fire.”
    In the same way some businesses can very easily take their employees for granted, forgetting that good/great employees make your business and are you most important asset.
    There must be benefits for the businesses and for the customers but what about staff?
    Employers tend to forget that the onus is on them to keep their good and experienced employees and this is not just something static, it should evolve with times.
    Unfortunately this is not common practice in Saint Lucia, some prefer trying to get the law or some entity (sometimes the government) to side with them in order to stop the “poaching”.

  11. Jr hr
    February 14, 2017 at 4:24 pm Reply

    Like sandals the managers disrespect the staff and sandals under pay the staff it’s so good that Royalton came …..they should build another Royalton pls. ….it’s good that the staffs are leaving Sandal’s for better salaries

    1. Wetman
      February 15, 2017 at 9:24 am Reply

      You went to school to be so illiterate? Sandals is one of the few companies that give back. Workers have their benefits, unlike the ROYAL mess that is coming on stream. You are just another dog watching in the water for the bigger bone, when you already have it in your mouth. Stop being so ungrateful.

  12. Anonymous
    February 14, 2017 at 4:33 pm Reply

    What Jr hr stand for? Junior Hospitality Retard?
    What a silly thing to say, It is clear that you are one of the traitors whio took the people’s traingi and then sell you soul for 15 pieces of gold. remember how that story ended ok.

  13. Raimee
    February 14, 2017 at 4:43 pm Reply

    My friends, consider this, these big hotels come in, and intentionally offer salaries because they know they can, with the sole purpose of disrupting the industry. The result is that the wage structure gets thrown out of whack, and smaller indigenous properties find themselves in trouble because their staff has been poached, and then they are struggling to survive. When these indigenous hotels close, and the employees now on the breadline, does the poaching look so beneficial at that point? And if there is a downturn in the economy then guess what? The foreigners pull out, go look for the next easy market, and leave you, the employees they would have laid off, and everyone else in a mess. We need to do deeper analysis as a people my friends, or these big foreigner giants will always be the piper that our people dance to their whole lives. Lets empower and support our own. The better they do, the better the wages will get, but in a sustainable way. Besides, ask these employees whether $250 extra a month is worth what they have given up in pension benefits and health benefits at some of the established places.

  14. Guy
    February 14, 2017 at 4:49 pm Reply

    I understand your point. But consider this, these big hotels come in, and intentionally offer salaries because they know they can, with the sole purpose of disrupting the industry. The result is that the wage structure gets thrown out of whack, and smaller indigenous properties find themselves in trouble because their staff has been poached, and then they are struggling to survive. When these indigenous hotels close, and the employees now on the breadline, does the poaching look so beneficial at that point? And if there is a downturn in the economy then guess what? The foreigners pull out, go look for the next easy market, and leave you, the employees they would have laid off, and everyone else in a mess. We need to do deeper analysis as a people my friends, or these big foreigner giants will always be the piper that our people dance to their whole lives. Lets empower and support our own. The better they do, the better the wages will get, but in a sustainable way. Besides, ask these employees whether $250 extra a month is worth what they have given up in pension benefits and health benefits at some of the established places.

  15. JnPierre
    February 14, 2017 at 4:50 pm Reply

    I understand your point. But consider this, these big hotels come in, and intentionally offer salaries because they know they can, with the sole purpose of disrupting the industry. The result is that the wage structure gets thrown out of whack, and smaller indigenous properties find themselves in trouble because their staff has been poached, and then they are struggling to survive. When these indigenous hotels close, and the employees now on the breadline, does the poaching look so beneficial at that point? And if there is a downturn in the economy then guess what? The foreigners pull out, go look for the next easy market, and leave you, the employees they would have laid off, and everyone else in a mess. We need to do deeper analysis as a people my friends, or these big foreigner giants will always be the piper that our people dance to their whole lives. Lets empower and support our own. The better they do, the better the wages will get, but in a sustainable way. Besides, ask these employees whether $250 extra a month is worth what they have given up in pension benefits and health benefits at some of the established places.

  16. Anonymous
    February 14, 2017 at 9:23 pm Reply

    What causes this is the hotel operatior dnt want to hire collifed school leavers,a chance so this kind of things won’t happen.
    A college degree student in,or secondary school students for crying out loud fist thing u ask for experience.
    They just left school with all the CXC, and yet still no one want to give them a change to show what they got.
    So these things will always happen,and pay the employee what they deserve.
    Give the students a chance.👀🤗🤑

  17. Titus Emmanuel
    February 15, 2017 at 2:12 am Reply

    Tipical st lucian from the top.. Big FISH SWOLOW ..small fish. its like masa days never over in the caribbean. Saint lucians open our eyes or get glasses bankers give more local a fair chance to. Open businesses on the island start trusting your own people. Encourage more business lecture and sturdies in schools from primery to secondery. To a level and university the whole world is business compitision will allways be in the market Big FISH no entry.. small fish a chance to grow .and will multiply?

    1. Wetman
      February 15, 2017 at 9:35 am Reply

      This is part of what I have been saying… why bring in recycled management with recycled ideas to push INNOVATION in the industry. Royalton should have invested in Lucian young blood and sharp minds instead of bring back that wet-toilet-paper Jammie Dhanpaul.

  18. Anonymous
    February 15, 2017 at 4:05 pm Reply

    Anse Chastanet/Jade Mountain will just have to reduce their profits and pay their workers more. Karolin and Nick love money too much.

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