Sandals urges greater investment in training

Press Release:-Castries, Saint Lucia – February 22 2017 – Sandals Resorts International notes the ongoing discussion about the reported poaching of hospitality workers in Saint Lucia and the Caribbean, and the deleterious effect this can have on hotels that have taken time out to invest in training.

While Sandals does not condone such activity – which we insist is both unethical and fragmenting – the importance of high quality training programmes, an attractive brand and competitive terms of employment can go a long way in helping guard against such activities.

Here at Sandals, the company is proud of the fact that we allow all team members to access training and certification at the highest levels through our Sandals Corporate University, including offering scholarships to pursue degree programmes up to the doctorate level. Furthermore, in recent years we have trained over 1,000 young men and women of Saint Lucia through our Hospitality Training Programme at no cost to the participants.

It is this investment in the development of the human resource capacity of the various territories in which we operate, that has allowed Sandals to immunize itself from any extensive poaching from large, foreign hotels, even though we have had been made aware of specific instances where contact was made with employees of Sandals at various levels.

In spite of this, we are pleased to announce that while the company did experience a small level of movement away from the hotel within the past weeks, those positions were immediately filled by young, competent and exuberant citizens of St. Lucia, many of whom were trained by Sandals, and this has allowed operations to continue unaffected, and in many instances our service has actually improved!

The fact is there remains a keen desire by persons to work for a world-class regional brand – Sandals is after all a Caribbean-born company, one that has been voted World’s Best for the last 21 years, and a three-time winner of the Award for Excellence in Human Resource Development at the annual St. Lucia Business Awards. This is an initiative organised and produced by the Saint Lucia Chamber of Commerce. It is also important to note that Sandals team members don’t just get a salary – our employee engagement activities and employment terms offer life insurance at no cost to the employee, along with pension and health (including dental) insurance benefits.

As such while Sandals has, for the most part, been able to resist efforts at poaching, the company is cognizant that many of our partners remain vulnerable to this dishonorable practice.

It is clear that some of the larger, foreign brands simply do not have the capacity to train, nor do they care to invest in training, which has led to the concern expressed by the CHTA about them enticing workers away from established organisations that have invested in building the tourism sector over many years. Many of these workers may find themselves in an environment that does not offer opportunities for further development – like Sandals provides with the SCU – which means that their personal growth may be stunted unless they take money out of their own pockets to invest in training and development.  

Sandals Resorts therefore readily support the calls being made by Prime Minister Chastanet and other industry stakeholders for more focus on education and training opportunities within this sector, which contributes to over 41% of the country’s GDP, expected to rise even further by the end of 2017, and which can help fend off unscrupulous activities by certain players within the sector.



  1. JnPierre
    February 24, 2017 at 9:23 pm

    Very pertinent and excellent points raised.

  2. JnPierre
    February 24, 2017 at 9:26 pm

    If people take time to look past the rumor mongering and mischeif that a few people are trying to spread then they will see what a sandals, bay gardens and so on provide. our oil is tourism, and we need the hotels to invest in training our people to take advantage iof this. hotels like sandals will never solve all the problems, and we may not always get along, but at lease lets a[[reciate that the people are trying.

  3. Anonymous
    February 24, 2017 at 9:31 pm

    You know I was going to say that how does all this backtalk help our workers in the industry. But I understand point you are trying to make Jnpierre. I never looked at the issue the way I see it in this statement here by Sandals. At least they not crying, they are showing their strength as a company. I can only hope that they do what they say, and that they continue to do so. I am very impressed with the life and health benefits though. I never knew that, you always hear people talking about this and that salary. but as you get older you will understand what a good solid pension and health can mean, especially if you have children.

  4. M. Joseph
    February 24, 2017 at 9:38 pm

    We know who the big bad wolves are. Sandals all but said they went after their staff if you read between the lines. YOU NEED TO FINE THESE DISRUPTORS, GOVERNMENT SHOULD DEMAND THEY SHOW THEY CAN TRAIN STAFF, OR FINE THEM FOR DISRUPTING EVERY OTHER HOTEL. We need all hotels to rise, not to have certain ones fighting the others and causing trouble. Chastanet and Fedee, act now! SLHTA – speak now!

  5. The struggle is real
    February 25, 2017 at 2:22 pm

    Let me tell you something. Before you all talk about all this poaching and mongering.
    What is the purpose of training staff and then demotivating them. As a GM you cannot speak to your team like human beings. Why is it the majority of workers are leaving one particular resort???
    Managers doing as if they afraid to talk to a GM. Why is it people have to hide to say what’s affecting them??? Or else they become victims.
    All of you just listening to and reading news but still don’t know the real stories behind staff moving on to other hotels. Criticizing other hotels
    The happier your staff the happiest your guest will be.
    You feel me.

  6. 666
    February 26, 2017 at 12:49 pm

    It’s not about poaching…people leave for greener pastures, water yours if you want them to stay.

  7. Anonymous
    February 27, 2017 at 12:19 pm

    But the people just stated that the majority of staff stayed. what were you reading 666? tsk tsk tsk