Telecommunications Provider Flow says it’s working to improve the quality of service being provided to the St Lucian public.
The company has been dogged by reports of poor service since its merger with Cable and Wireless.
At a news conference today, the company announced that it was undertaking two specific projects designed to ensure better television and internet service “across the board”.
Flow Network Operations Lead, Clarence Griffith explained that the company has been experiencing congestion on its network over the past year, as a result of increased internet usage.
He said the broadband network is currently being upgraded to accommodate the increased demand.
“Over the past month we’ve basically doubled the capacity in our core. It’s actually an ongoing process,” Griffith said.
He said St Lucians throughout the island should see an improved internet service within the next two to three weeks.
Flow also announced that its upgrade from analog to digital cable TV service was now 90 percent complete in the north of the island.
The company said it has now begun the digital upgrade process in the south of St Lucia.