Telecommunications provider Flow has admitted that St Lucian consumers are not receiving 100 percent of the service for which they are paying.
Amid mounting complaints, the island’s sole provider of cable television and broadband internet has again sought to assure customers that it’s working to improve the quality of its services.
Flow Communications Specialist, Terry Fenisterre says the company recognizes that its service is not “100 percent” and there are issues to be ironed out.
“We recognize that the transition is not always easy on customers and that there are some wrinkles that need to be ironed out, that the service is not a hundred percent, that it’s not as stable as we would like and that customers are not getting the experience that we would like them to get,” Fenisterre said.
Fenisterre blamed the situation on broadband network congestion and changes to the cable TV network but said the company was taking “proactive steps” to deal with the problems.
He said Flow is actively working to increase it’s off island capacity that would lead to increased bandwidth for internet subscribers.
Asked about possible redress for customers who feel cheated by the poor quality of service, Fenisterre suggested that they take their complaints to the National Telecommunications Regulatory Commission (NTRC).
“You can go to the National Telecommunications regulatory commission and they will give you access to a form which you are able to return to Flow and through the NTRC you can seek redress,” he stated.
Fenisterre said Flow hopes to have a “far more uniformed service in the next couple of weeks.”