Protesting Royalton hotel staff suspended

Several members of staff of the Royalton Saint Lucia Resort and Spa were suspended with pay on Friday, pending a disciplinary hearing on Monday, September 11, 2017, which will determine their future with the company, St Lucia Times has been reliably informed.

According to reports, the resort is contending that employees in the Bars Department who engaged in a protest outside the hotel complex on Wednesday had in effect, abandoned their jobs.

Letters issued to them  by the hotel have invited them to attend a ‘Natural Justice Hearing’ regarding their ‘unauthorised departure’ from their work.

The protesting bar staff had complained to reporters about conditions of work, insufficient uniforms and the unavailability of materials to effectively perform their duties.

They also complained about Mexicans being hired by the resort.

On Friday, September 8, 2017, the National Workers Union (NWU) wrote to the General Manager of the Royalton, offering to play the role of mediator and urging the management of the resort to ‘get it right’.

“It is our opinion that all Saint Lucians currently employed with your plant do appreciate the opportunity to contribute to your company’s overall development,” NWU President General, Tyrone Maynard wrote.

St Lucia Times has reached out several times to the Royalton to obtain a statement regarding the protest by its employees and the claims they have made, but without success.

Royalton natural justice hearing letter (LARGE)


  1. Carly
    September 9, 2017 at 6:04 pm

    I am totally disgusted with the way Royalton are treating their staff. My family and I are visiting Hideaway next month and I’m not at all looking forward to it.
    I think the management should look closer at the way there lovely staff are treated… and work for pennies.


    1. Frustrated
      September 9, 2017 at 8:12 pm

      Do you leave here ? No
      So if so discusted stay homeas obviously have no ideas what you dealing with

    2. Anonymous
      September 10, 2017 at 9:48 pm

      I agree Carly!

  2. Steve
    September 9, 2017 at 6:09 pm

    Ok, so I understand most of their complaints, but what do the mexicans have to do with it?

  3. EE
    September 9, 2017 at 6:27 pm

    Disciplinary letter, they will give you a reason in the handbook which states job abandonment. Think they to smart, start sending out your applications. I went thru the SME thing

    1. Frustrated
      September 9, 2017 at 8:17 pm

      I agree from day one HR been crap at it and hiring staff from connections or ex sandals
      One might apply multiple time for a position of they HR btw she’s a SHE and if she don’t like you you have no chance ,now that in my book is wrong ,don’t use your emotion to hire people ,royalton deal with it

  4. Anonymous
    September 9, 2017 at 7:06 pm

    As we all know this was illegal, they walked out during service.
    Job abandonment and as a result this can lead to termination.

    NWU they should not allow you as MEDIATOR. You need to represent the team the wright way. Let them vote to get you in.

    Royalton Listen to your Team.


    HR is the person between the top level managers \CEO AND THE STAFF

  5. Mr. Liberal
    September 9, 2017 at 7:10 pm

    Staff are grossly underpaid, staff are terminated occasionally and replaced by Mexicans. When I speak of staff, department managers are included. The General Manager does not care about his employees. There’s a loophole somewhere in the Constitution that these hoteliers exploit and Government knows about it but do nothing. Guess it’s part of their agreement with the hoteliers. It happens in other private sector establishments namely the duty-free jewelry stores who fire local hard working underpaid staff to hire Indians who are paid double and still get housing benefits as well as US VISA benefits. People who know are afraid to talk about it for fear of losing their jobs and those who do certain media outlets do not publish their story.

  6. Hi
    September 9, 2017 at 7:10 pm

    Royalton ! Staff are not being treated fairly up there AT ALL. I am speaking from experience. Supervisors yell at you how ever they feel like and HR will punish u instead.

  7. say sar
    September 9, 2017 at 7:18 pm

    St Lucia don’t even have jobs .you’ll get a little job you’ll going and protest ,take you’ll money and go home .listen to union,if the people don’t have equipment to do the job work with what you have .St. Lucia don’t have law ,just watch and see all of you going home empty handed .just wait .Aa where you’ll think St .Lucia is a European country.OK .you’ll habit of starving. Hmmm

    1. Anonymous
      September 9, 2017 at 10:01 pm

      Your thinking is poor

      1. Proud St. Lucian
        September 10, 2017 at 7:10 am

        I don’t think so, I just think say Sar is being brutally honest..

      2. Kay
        September 10, 2017 at 7:39 am

        Yes, their thinking is definitely poor. Let’s not forget employment is a mutual decision. I do the work you require, you pay me the salary and benefits deserved. Now while I agree that perhaps they should not have done it during working hours, as abandonment status can be raised, that does not mean they should allow anyone or any company to treat them in such a manner. Like most places in St. Lucia, when you treat your employees horrible, they begin to treat your customers the same. Fair or not, it happens! Companies should be ashamed to deny staff basic tools needed to do their duties and still require amazing service. Companies should be ashamed that their staff go home and cannot eat a proper meal, or cannot pay basic utilities or cannot take care of their families because of such low salaries!

    2. anon
      September 10, 2017 at 4:22 am

      ur thinking is very inconsiderate. They have a right to protest because the conditions they work under are not good enough. No equipment but they hv to get the job done up to standard?? That’s ABSURD!!!!!!!!!

    3. Ignorant Much
      September 10, 2017 at 1:52 pm

      You Small Minded Me As A Teenager Think Outside The Box Better Than You

    4. We Need A Revolution
      September 10, 2017 at 8:12 pm

      And there my friends is a slave that willing walked on the ship and was never chained on the plantation. His mind and thinking were the only shackles needed!!!

    5. Anonymous
      September 11, 2017 at 12:37 am

      Dumb comment.

  8. Anonymous
    September 9, 2017 at 7:24 pm

    By not looking after their staff properly, the Royalton are not doing themselves any favours . Customer service will be poor if the staff aren’t given the proper support so reviews will not be good , impacting on future bookings. As a frequent visitor to St Lucia , I hate hearing about locals not being treated with the respect they deserve . They are such lovely people and part of what makes the island so special .

  9. Anonymous
    September 9, 2017 at 7:37 pm

    I think it’s high time ALL involved with tourism have proper representation.. fair working hrs and descent pay…. if tourism is “our business” then it’s only fair that people have time for work and play. Slavery in this country has to end… fight on my bothers and sisters … hopefully you will win and be the ones to end the suffering of others

  10. Anonymous
    September 9, 2017 at 7:40 pm

    Last I check not even unionised workers can walk off the job without notice and secondly, if the hotel had ONLY mexicans I could understand however the people are free to hire who they like.

    Loads of St Lucian’s head to the US most of which work illegally yet we complain when a few of them come legally to work here.

    1. Skyy
      September 9, 2017 at 7:59 pm


      1. Anonymous
        September 11, 2017 at 12:50 am

        This is not acceptable. These jobs should be held by St. Lucians. Why are these jobs being provided to Mexicans.
        St. Lucia need to stop letting foreigners come in and take the jobs from St. Lucians. Lack of jobs in any country causes high unemployment. Also when persons are unemployed crime occurs.

      2. Proud St. Lucian
        September 11, 2017 at 8:59 pm

        Open your own business then and higher only St. Lucians…Don’t tell the people how to run their business. You have shares man..Rude!

      3. Proud St. Lucian
        September 11, 2017 at 9:00 pm


    2. We Need A Revolution
      September 10, 2017 at 8:15 pm

      In your quest to be be argumentative and bright you have totally missed the point.

    3. Anonymous
      September 10, 2017 at 10:55 pm

      This is a small country you cannot compare with the mighty USA and besides they going to do the jobs Americans don’t want to do believe me you don’t know what you are talking about when you compare these two countries.

  11. Anonymous
    September 9, 2017 at 7:52 pm

    Whats that I am reading??????The President of the NWU wrote ti Royalton to be mediator ?Hmmmmm smell a rat.Why nit try to organise the workers like other Uniins are trying to do.I dont like the sound of this.

  12. unknown
    September 9, 2017 at 8:04 pm

    Pennies yeah right sometimes it’s better to work for pennies than sit around . Right now you’ll should start searching for jobs because it doesn’t look good PATIENCE IS A VIRTUE think before u take action it is so hard to get a job right now be thankful for the little things

  13. 666 - No Political Affiliation.
    September 9, 2017 at 8:15 pm

    “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Sir Richard Branson.

    Royalton, your public image is at stake, people do not want to visit a place that does not care for it’s employees…and word spreads fast on social media, these days. The world has changed, my friends.

    1. Anonymous
      September 9, 2017 at 11:19 pm

      Well I would like to thank the Royalton staff on behalf of myself and my friends. Yesterday Royalton did interviews at CHTTi with us and we all got the jobs. So thanks to the persons who protested. Thanks CHTTi, thanks Royalton and thanks ex-employees. My bread will be buttered now.

    2. Anonymous
      September 10, 2017 at 9:50 pm

      Agreed 100%

  14. Anonymous
    September 9, 2017 at 8:31 pm

    You staff too damn disgusting! I am a staff as well and the picture y’all are painting of the resort is far from the truth. It was about damn time they dscipline y’all because everytime they fire a manager y’all quick to abandon y’all posts and then talk about y’all salaries too low. How the f$#@ are they supposed to charge the guests more to increase y’all service charge when y’all affecting the guests experience amd affecting the rating of the property! How will they ever be able to pay y’all more when they hav to keep the prices low because y’all idiots fail to do y’all job properly!? Stay at y’all f-ing homes and give people who want to work a chance. They should fire all of y’all idiots!

  15. Anonymous
    September 9, 2017 at 8:36 pm

    I have always contended that foreign investors, particularly the ones in the tourism, are here not because they love the local people but to maximize their profits. They pay exploitative wages, want to overwork their skeleton local staff, employ outsiders (Mexicans) to replace rightfully complaining locals as these people are willing to work for pennies. I throw all the blame for this debacle on the Labor Department and by extension the government. The Labor Department should not provide foreign workers with work permits for jobs locals are more than capable of doing. The government should protect its people from being exploited and abused by shark-like investors. Slavery seems to be rising its ugly head again. St. Lucians, support the bar tenders for it might be your turn soon on the possible unemployment list courtesy of one of these rapacious, nefarious, foreign barracudas.


  16. Protesting Royalton hotel staff suspended | The Caribbean Mirror
    September 9, 2017 at 9:10 pm

    […] September 9th, 2017 16 comments […]

  17. unknown
    September 9, 2017 at 9:14 pm

    AGREE ESPECIALLY the ones that came from SANDALS want to bring all their bad habits in the people resort and tarnish the hotel name get new people to do the job so fed up of lazy lucians .Bring down more mexicans

  18. Anonymous
    September 9, 2017 at 10:12 pm

    Dear all who were involved in that protest. After court on monday, u are all fired. Take it from me. From time h.r. say u have court, thats just another way of saying ” come lets tell u why u are being fired”

    1. EE
      September 11, 2017 at 10:30 am

      Lol u are so right. Since according to law you have to be given an opportunity to a hearing, you are afforded the courtesy, but the use the time to research ur file and go through handbook Ans look for all details to support their already made decision.

  19. I Got The Job- Thank You
    September 9, 2017 at 10:47 pm

    I would like to say a BIG THANK YOU to the Ex-Royalton Staff. Yesterday Royalton did interviews with us at CHTTi and all of us got the jobs. This would not have been if the staff didn’t protests. Thank you CHTTi, thank you Royalton and thank you to the staff who protested. My bread is now buttered.

  20. Anonymous
    September 9, 2017 at 11:00 pm


    1. Hi
      September 10, 2017 at 12:48 am

      Well I would like to thank the Royalton staff on behalf of myself and my friends. Yesterday Royalton did interviews at CHTTi with us and we all got the jobs. So thanks to the persons who protested. Thanks CHTTi, thanks Royalton and thanks ex-employees. My bread will be buttered now.

  21. My Job
    September 9, 2017 at 11:03 pm

    Well I would like to thank the Royalton staff on behalf of myself and my friends. Yesterday Royalton did interviews at CHTTi with us and we all got the jobs. So thanks to the persons who protested. Thanks CHTTi, thanks Royalton and thanks ex-employees. My bread will be buttered now.

  22. Hi
    September 10, 2017 at 12:27 am

    Well I would like to thank the Royalton staff on behalf of myself and my friends. Yesterday Royalton did interviews at CHTTi with us and we all got the jobs. So thanks to the persons who protested. Thanks CHTTi, thanks Royalton and thanks ex-employees. My bread will be buttered now…..

  23. No
    September 10, 2017 at 6:19 am

    Weil sone Royalton, er Looshians must Start understanding what discipline and loyalty is. The entire world has to work very hard, only looshians complain and even compare it to slavery, which proves how disrespectful to they great-grandfather and how uneducated they are. Luckily work is a privilege, not a right or a must. Why is the gap of motivation between self-employed and employee so terribly high on this island. Never seen somewhere else. Those complaining destroy their own job, get a new job and shut up.

    1. Proud St. Lucian
      September 10, 2017 at 7:04 am

      So true!

    2. Michael
      September 11, 2017 at 12:08 pm

      Fro the looks of things you have never left the Island. Everywhere in the world people are complaining about low wages, why should St.Lucian’s be any different.

      i am truely stunned by the level of support that these people are getting, if they have a legitimate complaint, should they not air their views, do not the Law in St.Lucia give people the right to protest?

      If you required to do a job, is it not acceptable to expect the employer to provide the the equipment? if wages are low do the employees not have a right to demand higher wages?

      i’ve read so much rubbish on here it makes me angry.

      MB in London

  24. Dale Jacobs
    September 10, 2017 at 6:51 am

    Those hotels, it seem to me, are in the country only in name. They get all the concessions in the world and are free to bring in any amount of labour from overseas. Where and how does the country benefit from that arrangement ? All should have a right to protest to make their grievances heard. Even the hoteliers have their means of putting pressure on governments to get what they from them. It might be best to wait and see how this unfolds.

  25. Proud St. Lucian
    September 10, 2017 at 7:00 am

    Serves these staff right. What you’all think the people are going to encourage staff protesting every time they are not happy with something? man it doesn’t work so. Some form of action needs to be taken…and by the way, Royalton is handling this the professional way…they have rights under the law as well…You protesters need to start looking for a job right now.. Sandals will not help you because is staff who behave like this businesses stay far away from..learn to defend your cause professionally…be smart about it..I do hope the rest of the staff learn from this situation. Defend your cause but be sure to safeguard your job!

  26. Anonymous
    September 10, 2017 at 7:16 am

    To all that took part in the protest…great….but u guys will be terminated in less that 3months….the government need to enforce the workers union representative laws on them hotels….rgen again when our own prime minister’s hotel…does not allow he’s employees at coco palm to join a union…what do u talk talk

    1. Lesley John
      September 11, 2017 at 10:33 am

      You are happy now that’s good but wait a bit you will understand why people strike, save now so when your bread becomes unbuttered you can buy jam!

  27. Jay
    September 10, 2017 at 9:21 am

    With all due respect…St. Lucia is a third world country. When you live in a third country it’s usually only implied (democratic) but in reality a dictatorship. The powers that be are in full 💯 percent control and the little people don’t have a leg to stand on. As stated it should not be that way ….but unfortunately it is so. My prayers are with the people …only God can help.🙏🙏🙏🙏

    1. True
      September 10, 2017 at 3:42 pm

      Jay, you don’t know how right you are.

    2. Anonymous
      September 10, 2017 at 9:53 pm

      If you think St Lucia is a third world country, you ain’t seen the world yet, let me tell you! St Lucia is a middle income country.

  28. Patriotic
    September 10, 2017 at 9:47 am

    The new makers
    of our history profit without guilt
    and are, in fact, prophets of a policy
    that will make the island a mall, and the breakers
    grin like waiters, like taxi drivers, these new plantations
    by the sea; a slavery without chains, with no blood spilt-
    just chain-link fences and signs, the new degradations.
    I felt such freedom writing under the acacias.

  29. Mad rass
    September 10, 2017 at 10:46 am

    St Lucian’s do not have the same work values as the rest of the world, most get a job and when asked to do something simple would rather run away and sit backs and have more children whilst blaming government,whites,Chinese,Jamaicans,slavery and any excuse other than looking in the mirror.

  30. Anonymous
    September 10, 2017 at 1:57 pm

    I must say HR at the Royalton does a very professional job in the way she treats her team member’s what is happening now is not the fault of the team members. cooperate for Royalton they are the ones making the mistakes..first of all they fired all the great managers who would have made Royalton st.lucia a competitive restort in the Caribbean getting reed of mr.Dunpaul, Vincent, mattia was a great mistake now they’re see what detriment they have cuased to Royalton.some of the mexicans aren’t bad people.sandals brought their workers to st.lucia back in the day when they just started buisness in st.lucia Royalton will have to face some hard times before getting it rite..bring back Vincent, mattia and Mr.Dunpaul then Royalton will have the success it truly needs…

  31. Anonymous
    September 10, 2017 at 6:59 pm

    We need a revolution in this country to drive the capitalist from the landscape of st lucia

  32. Amie dodo
    September 10, 2017 at 7:11 pm

    Lucian’s let’s face it ,White people will never ever like we black people ,that’s a fact of life racemizing will never stop ,and worst of all Lucian’s are even siding for them as if they will ever like them, Jesus when will they learn,and de thing is that our government must put legislation in place stating only two foreign head’s can work there and a fee line staff just like the bajan,cause let’s face there are st.Lucian’s work everywhere in the world but most of them are line staff,

  33. Amie dodo
    September 10, 2017 at 7:20 pm

    And not manager’s,

  34. Anonymous
    September 10, 2017 at 7:30 pm

    atleast is with pay

  35. sean
    September 11, 2017 at 1:40 am

    To all Hotel staff any time you going to any disciplinary hearing or being terminated please ensure the union have a lawyer or you have a lawyer present

  36. Anonymous
    September 11, 2017 at 8:52 am

    Many of the comments are profoundly disturbing. According to some of you, foreign hoteliers could set up business in St. Lucia, get the best sweetheart deals from the government, pay local employees starvation wages, overwork and insult them, and the locals should perpetually smile because they have a job. These people are suffering from the residual effects of slavery. I proffer, if these foreign employers were to stand on a height and urinate on these people, they would call it rain or showers of blessings. They are not physically chained but they are truly mentally shackled.


  37. hs
    September 11, 2017 at 10:41 am

    I used to believe like some of the others here that the hotels are exploiters, just plundering the country. In actuality, they are supporting much of the economy. While there may be a spattering of Mexicans here & there, the hotels provide good jobs to many thousands of Looshans. There is way too much dependence though on the tourist industry. Need to diversify by attracting more call centers and especially Manufacturing jobs. Most people say that the unions are scaring off potential investors. While that is partially true, many are scared not by so much by “unions” but by “unreasonable unions”. One in particular that chooses to make threats,lies and personal attacks, divides worker from management thus killing morale and motivation. This union is driving good companies out of the country and scaring many others from making investments. Sad that they can’t learn to negotiate in a more reasonable manner. I suppose they don’t change because even though killin the country, the union is getting rich. Tout sa yo ni, yo twape’y pa bobol.

  38. Anna nichole
    September 12, 2017 at 8:21 pm

    Fire them. Url quit n now crying for jobs they were even sizing us up wen we came to orientation smh. Url saying if they don’t fire the man or send him back to his country NO WORK. Drinking at the bar dealing with guest drunk chupz Tanz. Their head hard those from s&s giving s&s treatment, the ppl have their way of doing things n url want to bring the same bad manners url had at other hotels to the place. I have no problem with the money offerd to me. When I start having probz with them I’ll expose but so far nun yet. First it was about working hours n uniform now its salary OMG keep on quitting so ppl like me will get hired. 😂