Ongoing Training at Sandals – Flipping it a Little

Castries, Saint Lucia – October 19 2017 – Training and Development have always been at the heart of what makes Sandals Resorts International the World’s Best. From the Sandals Corporate University and the Management Training Programme to the Hospitality Training Programmes; all team members and many potential team members are constantly fine-tuning and honing their skills.

This week Sandals Halcyon in Saint Lucia added a new dimension to this effort by allowing managers to experience what it was like to ‘walk in each other’s shoes.” Managers had to take control of alternative departments allowing them to experience first-hand, what their colleagues have to deal with on a daily basis.

Sitting in the General Manager's Chair - Rickford Mann

Sitting in the General Manager’s Chair – Rickford Mann

Before he switched roles, General Manager Chris Elliott said, “This is a unique way to understand how to manage from another person’s point of view. This is about building empathy and team spirit. It goes beyond simple experimenting to experiencing the job from another angle, and to see how each piece comes together to build synergies and make the whole stronger.”

Mr. Elliott spent the rest of the day in the role of Loyalty and Travel Manager.

Sandals Halcyon General Manager Chris Elliott steps into his role as Loyalty and Travel Manager

Sandals Halcyon General Manager Chris Elliott steps into his role as Loyalty and Travel Manager

Following their stint in their new roles, the managers were then brought together and encouraged to share their experiences. Executive Housekeeper Danielle Daley, who spent the day as Director – Guest Services, observed that it is important to avoid minimizing the role of any other department when it comes to the delivery of services to the guest.

The exercise was hailed as a success and an effective training tool, from which each manager was able to get a better understanding of the challenges that their team managers have to cope with, with a mindset to working together and helping each other to achieve company-wide goals and objectives.

“Efforts like these are typically Sandals,” added GM Elliott, “we always strive to go beyond the call of duty, and we find success through innovation and creativity. When we are able to better work as a team, and provide enriching and unique experiences for the guests who come here, ultimately it is Destination Saint Lucia that will benefit.”

6 Comments

  1. Ongoing Training at Sandals – Flipping it a Little – Caribbean Edition
    October 21, 2017 at 11:13 pm Reply

    […] Source: St. Lucia Times PRESS RELEASE: A Unique Approach to Training at Sandals – Trading Places and Flipping it a Little.   Castries, Saint Lucia – October 19 2017 – Training and Development have always been at the heart of what makes Sandals Resorts International the World’s Best. From the Sandals Corporate University and… Link: Ongoing Training at Sandals – Flipping it a Little […]

  2. Anonymous
    October 22, 2017 at 5:30 am Reply

    While a success they should also try swapping with the people who they manage as well. Not everyone obviously but it’ll give a better glimpse and allow even more empathy for each other’s role

    1. AFFECTING ME
      October 22, 2017 at 1:05 pm Reply

      exactly no role is powerful without the other

  3. Anonymous
    October 22, 2017 at 5:08 pm Reply

    Training how to be a slave for the tourist industry….after spending so much time at school…with all your cxc…you have to go in a hotel to work for pennies…split shifts….no workers trade union representative…pay check to pay check….Guess pay in US…while the pay u in EC…a guess can drink your salary in 5miniuts by the bar.

    1. Anonymous
      October 23, 2017 at 10:21 am Reply

      You are clearly working at another hotel Anonymous, because you couldn’t be working at Sandals because you know what – I WORK THERE! I am a Saint Lucian, and while the work can be challenging we are treated well. If you not happy with your job that is your problem, find another, go become a lawyer. Until then don’t bite the hand that feeds, that is ingratitude and its worst than witchcraft.

  4. Tori Joseph
    October 23, 2017 at 2:27 pm Reply

    Hello good day I would like to be admitted.

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