Saint Lucia’s 311 COVID-19 hotline has been jammed by unnecessary calls, Director of the National Emergency Management Organisation (NEMO), Dorine Gustave has disclosed.
The government of Saint Lucia set up the hotline to respond to questions from citizens regarding Coronavirus, including where they can access services and care.
But the Director of NEMO told reporters Thursday morning that the 311 lines were jammed because people were calling for ‘all sorts of things.’
“People were calling just to find out if it’s working,” Gustave observed.
She said others were calling to inquire about matters that had nothing to do with why the authorities set up the 311 line.
“We are asking people to please work with us. We are trying to get things moving as smoothly as possible,” the NEMO Director stated as her organisation began distributing care packages to the vulnerable and needy, amid the current 24-hour curfew.
She explained that persons in need of the supplies are the ones who are supposed to call the 311 line.
“We are asking persons to please – allow these persons to access the lines so they can access the service we have in place for them,” Gustave appealed.
NEMO is the leading unit for the provision of relief packages to the vulnerable island wide.