Several drivers on the island have begun taking advantage of the new digital platform which now allows the holder of a Saint Lucia driver’s license to apply for a renewal or duplicate license from any location.
More in this report from Julita Peter:
The Department of the Public Service has embarked on a grand digital project that will enable you to access government services online from the comfort of your home or any other location. The Digital Government Integrated Services Platform or digiGOV, as it is called, is being implemented using a two-year phased approach, with the intention to make available 154 services online by 2021.
Phase one includes renewal and duplicate of a Saint Lucia driver’s license.
One of the users of the new online service, Mr. Calvin Lee who is the Deputy Permanent Secretary in the Ministry of Infrastructure, Ports, Energy and Labour,had this to say:
“Registering on the digiGOV platform for the new system was quite an experience actually. It was very simple; the user interfaces are very easy to navigate. I like the various background-it’s easy on the eyes and I think for new users and people who are not so tech savvy, it’s encouraging and simple enough to use and to register. The process was very simple and took just a couple of minutes to register on the system and that went pretty well.”
Licensing Officer at the Transport Division Southern Office, Innocentia Charlemagne said the project is beginning to gain momentum in the southern town.
“So far things have been going much better than I expected, we have not been getting too many online registrations but customers have been coming into the office to do the renewal of their driver’s license and we have been able, with just some minor hiccups, to facilitate the renewal using the new digiGOV system. We have also been able to give drivers the newly designed driver’s licence.”
Ms. Charlemagne described the features of the new digital driver’s licence.
“The colours of the new driver’s licence is reflective of our national flag. On the front we have all the basic information of your driver’s license; On the back we have the national bird , the piton and also the coat of arms which is a security feature, so it’s not easily recognizable. I just want to encourage the public to make use of digiGOV and register for an account. It saves you time as you don’t necessarily have to come to the office to carry out your transaction. There will be other government services that will be coming on stream so once you register you will be able to access the other services that will be made available.”
At present, the turnaround time for the processing and collection of the new digital Saint Lucia driver’s license is five days. In order to create a user account, you can simply undertake the self-registration exercise by logging onto digiGov website: www.digigov.govt.lc.