Press Release:- The Consumer Affairs Department has officially opened the doors to its new home, and all are welcome.
The Consumer Affairs Department (CAD) has moved from the fourth floor of the Heraldine Rock Building, Waterfront Castries to the Abraham Building at the corner or Micoud and Coral Streets.
The new office is set in the heart of the nation’s capital, which means increased accessibility for the public and more holistic protection for consumers.
According to the Director of The Consumer Affairs Department, Guillaume Simon the move helps facilitate the department’s growing scope of work and responsibilities to the public.
“The Consumer affairs department is growing, the department has evolved and it was felt that consumer affairs needed to be more in the city’s centre, where it would have catered to the needs of the consuming public,” Simon says.
Throughout its existence, the department has promoted consumer rights and interests through policy guidelines and appropriate legislation.
Through the CAD, consumers can seek redress from businesses which have not acted in accordance with their consumer rights.
The Director also advises the public to expect greater efficiency from the department.
“The public can expect greater expediency in terms of addressing consumer complaints, the public will have more direct access to the department and the officers of the department and I believe that the public will be able to have their concerns heard by a department of trained cadre of professionals ,“ Simon says.
The Department is continuously evolving. It is hoped that over time the CAD will become more familiar to the public, consumers will become more empowered and that power will create an equilibrium between consumers and suppliers.