The Gros Islet Minibus Association has launched an investigation into a viral video of a confrontation between one of its members and a female passenger, it has been disclosed.
The disclosure came from association President, Danny Edward, in an interview with Real FM.
Speaking during Yardie’s Zafe Nous, Edward said he expected better from the driver involved.
The association President disclosed that he had seen the video recording and had received a lot of telephone calls about it.
“As President of the Gros Islet Minibus Association I don’t condone that kind of behaviour from the driver,” Edward stated.
The release of the viral video on social media comes amidst a public relations campaign by Gros Islet minibus drivers, who recently underwent customer service training.
Edward explained that the driver involved, identified by his nickname ‘Yellow’,had been trained and a lot better was expected from him.
“I know he had his issues in the past. We are trying to work with him,” the Minibus Association President told ‘Yardie’.
“He was one who attended the training and he passed. He ought to know better. This is not the way to deal with a passenger, regardless of what the passenger has done to you. This is not the way,” Edward asserted.
He disclosed that the association will be doing its own internal investigation.
According to Edward, the association has a disciplinary committee in place to handle such situations.
He also appealed to members of the public to ensure that they do not hold back fares from bus drivers.
Edward said there are lots of avenues open to aggrieved passengers to seek redress.
“There is no reason if a service has been provided to you that you should withhold your fare,” he declared, adding that the association has a hotline.
But he also said that there are other ways in which drivers can deal with such a situation.
Edward appealed to members of the public to be patient with the drivers, asserting that their customer service training is ongoing.
“The passengers expect that with a little training the drivers will be perfect, but it’s a work in progress,” he said.