Republic Bank has culminated activities associated with what it described as a ‘huge task’ of conversion from the Scotiabank banking platform to the Republic Bank banking system.
Saint Lucia Country Manager, Gordon Julien, indicated that a project conversion of that magnitude which culminated on September 1, 2021, was made more difficult working within the challenges of the COVID-19 pandemic.
But Julien gave the assurance that Republic Bank has its best talent both locally and across the company’s group network, working through the conversion process.
He said in a statement that the bank sincerely apologises for the inconveniences being experienced by its customers and wishes to express sincere thanks for their patience and understanding.
“We can assure you that your balances have been successfully transferred to your new Republic Bank account and your debit card, recently collected, is already activated and can be used at all ABMs Island wide. We are actively working to ensure Point of Sale terminal access, in the shortest possible time,” Julien explained.
He noted that Republic Bank has been providing information through radio, press, its website, direct email and social media messages.
But he said the bank recognises that with the current pandemic and so much being pushed through electronic media, some messages may have been missed.
As a result, the Republic Bank Country Manager underscored the institution’s commitment to increasing its channels of communication so that more information can be available to customers, and encouraged them to look out and listen out for updates.
“For credit card customers you should have collected your new Republic Bank credit card and the PIN to be used for doing transactions. For customers who are to still collect their credit and debit cards from our branches, we implore you to please adhere to the COVID-19 protocols of physical distancing, wearing of facemask and hand sanitisation as the safety of you our customers and of our staff is paramount,” he stated.
“We understand the anxiety and concern you may be feeling at this time. We also recognise that in this initial phase the teething problems can create even further anxiety. We thank you for your patience and apologise for the temporary inconvenience,” Julien said.
Headline photo: Gordon Julien