Republic Bank had a seamless start to its operations in Saint Lucia Friday, Country Manager, Gordon Julien has announced.
“Some people didn’t even notice there was a difference – it was a seamless operation. In fact one of the things we are proud about is that we maintained all the staff,” Julien told St Lucia Times.
He disclosed that on Thursday staff worked well into the night to transform the bank from red, the colour of the former Scotia Bank, to the blue of Republic Bank.
Julien said the first one hundred customers at the William Peter Boulevard Branch on Friday, which he described as legal day one for the new entity, staff were on hand early to welcome customers.
The bank staff and the first hundred customers were treated to breakfast, the Country Manager disclosed.
He explained that because staff were retained, the customers were able to deal with the same persons with whom they were accustomed to transact business.
“They all remain, so our commitment is to provide the same if not a better level of service to our customers,” Julien told St Lucia Times.
He said that generally, the customers were very happy according to the feedback the lending institution obtained.
“There were no issues or hiccups from a system standpoint or from a banking standpoint,” Julien stated.
Republic Bank (EC) Limited opened the doors of its three-branch network in Saint Lucia Friday.
It followed the acquisition of the operations of the Bank of Nova Scotia by Republic Financial Holdings Ltd.
The transaction has received all required regulatory approvals from the Eastern Caribbean Central Bank and the Central Bank of Trinidad and Tobago, a statement issued on behalf of Republic Financial Holdings Ltd. said.
“The Bank, which has a strong international correspondent banking network, will make available to the St. Lucia market a wide array of products and services, as well as access to its wealth of banking expertise, including commercial and retail, as well as merchant and corporate banking,” according to the statement.