The Water and Sewerage Company Inc (WASCO) has reiterated that the utility ‘until further notice’, has no plans to disconnect customers.
WASCO’s Communications and Marketing Officer, Cherry Ann Gaillard, reiterated the company’s position last week.
She did so during an interview on the National Television Network (NTN).
Gaillard recalled that WASCO had released a statement informing customers that all the utility’s services had resumed.
The WASCO official explained that at the height of the COVID-19 crisis and the lock down associated with it, the company had scaled back its operations.
According to Gaillard, although disconnections for non-payment have ceased until further notice, disconnections upon request are being done.
“If it comes to us upon your request, then we are able to do it,” she observed.
By way of example, Gaillard explained that if people are moving from one apartment to another or if there is a vacant property to which the owner wants water disconnected, WASCO can do it.
“In that sense the disconnection service would be granted upon request,” she noted.
“The other services – the bill payments, the queries and so on, these are open,” Gaillard told NTN.
She said in the case where customers are unable to meet their financial obligations to pay their bills, WACO understands.
“We want to work with customers, so we are encouraging them to come in, speak with us, tell us where you are at in terms of meeting your financial obligations and if you are not able to do so, I am sure we can come to a workable arrangement,” Gaillard stated.
But she said if there are customers who are able to pay their bills and are not affected as others in terms of their finances, WASCO encourages them to visit its offices and make the payments to avoid a backlog of bills to clear.