The La Clery Minibus Association drivers have completed a comprehensive four-day customer service training program, to enhance service quality for commuters.
The National Research and Development Foundation (NRDF) conducted the training at its La Clery location daily from 9 am to 2 pm.
There were two sessions, each lasting two days, for each of two groups of drivers.
President of the La Clery Minibus Association, Murchel Hippoyle, highlighted the drivers’ unanimous decision to undergo the training, demonstrating their commitment to improving service quality.
“This training is a crucial step in ensuring that our drivers are well-equipped to provide exceptional service,” Hippoyle stated.
He also emphasized the importance of budgeting and business skills for minibus operators.
The recently concluded training program covered various essential topics tailored to the minibus sector.
These included Customer Service and Public Transportation, the Importance of Customer Service in the Minibus Sector, the Benefits of Effective Customer Service, Bus Operators’ Customer Interactions, Stress Management, Handling Customer Complaints, and Budgeting.
By focusing on those critical areas, the La Clery Minibus Association aims to enhance the overall passenger experience and address any challenges drivers face in their daily operations.
Any third-party or user posts, comments, replies, and third-party entries published on the St. Lucia Times website (https://stluciatimes.com) in no way convey the thoughts, sentiments or intents of St. Lucia Times, the author of any said article or post, the website, or the business. St. Lucia Times is not responsible or liable for, and does not endorse, any comments or replies posted by users and third parties, and especially the content therein and whether it is accurate.
St. Lucia Times reserves the right to remove, screen, edit, or reinstate content posted by third parties on this website or any other online platform owned by St. Lucia Times (this includes the said user posts, comments, replies, and third-party entries) at our sole discretion for any reason or no reason, and without notice to you, or any user. For example, we may remove a comment or reply if we believe it violates any part of the St. Lucia Criminal Code, particularly section 313 which pertains to the offence of Libel. Except as required by law, we have no obligation to retain or provide you with copies of any content you as a user may post, or any other post or reply made by any third-party on this website or any other online platform owned by St. Lucia Times. All third-parties and users agree that this is a public forum, and we do not guarantee any confidentiality with respect to any content you as a user may post, or any other post or reply made by any third-party on this website. Any posts made and information disclosed by you is at your own risk.
Its a start. Long way to go yet. Serious shortage of courtesy and manners across the entire island. Maybe its worth teaching it in schools? Catch them young, easier to train. Rather than convert adults where rudeness is too far ingrained.
Courtesy and politeness become prehistoric, now people barely recognize the simple value of a greeting when boarding a bus. You say good morning and you get stared at with no response. But it’s a great thing the la clery bus drivers are doing, I wish all other routes would follow.