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Tourism Ministry Announces Customer Service Training For Vendors

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The Ministry of Tourism, Investment, Creative Industries, Culture and Information is pleased to announce that it will be offering a series of Customer Service Training sessions for vendors in the tourism industry.

The sessions will run during the period June 19 – August 17, 2023 from 9:00 a.m. – 3:00 p.m.

The training sessions are designed to help vendors improve their customer service skills and knowledge of the industry. Topics will include:

  • The importance of customer service
  • Communication skills
  • Problem-solving skills
  • Conflict resolution skills
  • Cultural awareness
  • Diversity and inclusion
  • Guest relations
  • Hospitality standards

The sessions will be led by an experienced trainer who has a deep understanding of the tourism industry. Participants will have the opportunity to learn from each other and to share their own experiences.

Minister of Tourism, Investment, Creative Industries, Culture and Information, Hon. Dr. Ernest Hilaire says that his ministry is committed to providing tourism stakeholders with the training and resources they need to deliver an exceptional customer experience, which will ultimately help to improve the overall quality of the tourism product.

The Customer Service Training sessions are part of the Ministry’s ongoing efforts to improve the standard of customer service in the tourism industry to ensure that Saint Lucia remains a premier tourist destination.

SOURCE: Ministry of Tourism

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7 COMMENTS

  1. Mr . Hilaire why is it that there are absolutely no cruise ships during this slow season? When uwp was in power cruise vessels were coming at least once a week or every other week during the closed/slow season we could have eat a bread now nothing is coming

  2. That’s what happens when people elect oppressive, incompetent, inept, lying corrupt people to lead a country /island. Knowing the history of the SLP I don’t know what else Lucian expected from them jokers.

  3. Some of them really need the training – and enough with the “my girl” “my boy” who does that —-seriously unprofessional. My personal experience – a vendor stated soap was made with sulphur from the springs, when it fact upon examination there was a hole in the soap (pamolive was scopped out but the ve still remained – and it smelled like pamolive).

  4. So, basically you’re going to teach them how to grin for the tourists. Hopefully you’ll also have some women in grass skirts to shake their Bahna and do the hula hula dance for them . I hate tourism, we don’t need tourism, the tourists also own the resorts, we don’t.
    How much are those tourism officials being paid from the people’s money, to teach people to smile at tourists, on their way to the tourists hotel. Then patronize st.lucia with their extra change

  5. Teaching vendors is not the real issue, it’s the poor educational system in the country that is churning out people who can’t even speak or express themselves probably with the official language of Saint Lucia – English. Listen to the average person on the street and you will hear things like, garçon, I tell mate doe do dat he eh hear-in or I deer already-ee…or you kyian do dat or statements to that nature. I am not saying the nation should speak the king’s English but at least, people should be able to express themselves easily and clearly….the problem is the educational system…

  6. Anywhere you go to in St. Lucia, unless you white, the customer service is terrible, Goverment offices, banks, stores in town.
    I cannot believe they have to train the locals on customer service. what happen to common sense!!
    People are frustrated and they get mad at you for being able to leave the Country and return on vacation.
    I tried getting an ID last year, the woman was so rude and nasty, I gave her piece of my mine in patios and walked out. Not my fault you stuck in a dead end job and poverty.
    St. Lucia is not getting any better.

  7. @greeneyHerman – you are correct – they resent folk for leaving St. Lucia for better opportunities – envy, hatred and jealousy – they are frustrated with themselves…sorry

    “People are frustrated and they get mad at you for being able to leave the Country and return on vacation.”

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