The Ministry of Tourism, Investment, Creative Industries, Culture and Information is pleased to announce that it will be offering a series of Customer Service Training sessions for vendors in the tourism industry.
The sessions will run during the period June 19 – August 17, 2023 from 9:00 a.m. – 3:00 p.m.
The training sessions are designed to help vendors improve their customer service skills and knowledge of the industry. Topics will include:
- The importance of customer service
- Communication skills
- Problem-solving skills
- Conflict resolution skills
- Cultural awareness
- Diversity and inclusion
- Guest relations
- Hospitality standards
The sessions will be led by an experienced trainer who has a deep understanding of the tourism industry. Participants will have the opportunity to learn from each other and to share their own experiences.
Minister of Tourism, Investment, Creative Industries, Culture and Information, Hon. Dr. Ernest Hilaire says that his ministry is committed to providing tourism stakeholders with the training and resources they need to deliver an exceptional customer experience, which will ultimately help to improve the overall quality of the tourism product.
The Customer Service Training sessions are part of the Ministry’s ongoing efforts to improve the standard of customer service in the tourism industry to ensure that Saint Lucia remains a premier tourist destination.
SOURCE: Ministry of Tourism