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Aggrieved Saint Lucia Consumers Advised To Call Complaint Hotlines

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Saint Lucia’s Consumer Affairs Department has advised aggrieved consumers to register valid complaints via available telephone hotlines and email supporting evidence.

The advice came in a press release on Tuesday emphasising the Consumer Affairs Department’s mandate to protect all consumers.

The release said telephone numbers are available to register any valid consumer-related concerns or complaints.

“If the prices of goods on shelves do not reflect the anticipated 12.5% reduction in Value Added Tax (VAT), reach out to us at 468-4239, 468-4232, 468-4226, or 468-4224,” the release stated.

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In addition, the Consumer Affairs Department disclosed that consumers could email documentary evidence to

The evidence could be videos, photographs, scanned bills, or receipts to support claims of non-compliance by businesses.

The Consumer Affairs Department noted that while it remains committed to closely monitoring the prices of imports and goods on shelves, the agency emphasises consumer vigilance and adherence to consumer responsibilities.

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Editorial Staff
Our Editorial Staff at St. Lucia Times is a team publishing news and other articles to over 200,000 regular monthly readers in Saint Lucia and in over 150 other countries worldwide.

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  1. ki evidence sah??? so the people at consumer affairs dept dont go to the supermarkets?? nonsense

  2. Come on, things are extra hard in St Lucia. Plus so much unemployment. These supermarkets are breaking the backs of poor people.
    Parents and their children are suffering trying to make ends meet, with high bills and other expenses.
    Prices have gone up 3 and 4 times what it was. Have a heart mun.

  3. Seriously, who is paying us for this side job. Nobody wants to see into mimimu wage but here you are giving the people more work. We are all for taxes but we need more money in our pockets how about that.

  4. Why doesn’t consumer affairs employees get their lazy butts out of their chairs and go audit the businesses themselves? St. Lucia isn’t so large that it’s unimaginable to do so. This is all just virtue signalling at the end of the day.

  5. would it give people more confidence in contacting them if the Consumer Affairs Department committed to actioning and resolving peoples complaints. What’s the point in complaining if you know your complaint will go unheard.

  6. Consumer Affairs have a huge job on their hands in building the public’s confidence in their “affairs”. Judging from the comments, it shows just that. Consumer Affairs should garner public confidence by posting their “legitimate” findings – WITH solutions in a monthly press release. From that exercise, the public could be aware that the office in “working” in their favour. They need to show transparency.

  7. We need CPJ to give Monopoly Massy serious competition.
    Massy must have employed extra staff to change prices almost everyday!


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