Saint Lucia’s Consumer Affairs Department has advised aggrieved consumers to register valid complaints via available telephone hotlines and email supporting evidence.
The advice came in a press release on Tuesday emphasising the Consumer Affairs Department’s mandate to protect all consumers.
The release said telephone numbers are available to register any valid consumer-related concerns or complaints.
“If the prices of goods on shelves do not reflect the anticipated 12.5% reduction in Value Added Tax (VAT), reach out to us at 468-4239, 468-4232, 468-4226, or 468-4224,” the release stated.
In addition, the Consumer Affairs Department disclosed that consumers could email documentary evidence to firstname.lastname@example.org.
The evidence could be videos, photographs, scanned bills, or receipts to support claims of non-compliance by businesses.
The Consumer Affairs Department noted that while it remains committed to closely monitoring the prices of imports and goods on shelves, the agency emphasises consumer vigilance and adherence to consumer responsibilities.