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LUCELEC Issues VAT Refund On Customer Reconnections


 St. Lucia Electricity Services Limited (LUCELEC) has issued refunds of VAT (Value Added Tax) charged on reconnection fees to over nineteen thousand customers for the period 2020-2023.

This follows a thorough reassessment prompted by a recent clarification of the December 30, 2019, amendment to the VAT Act that reversed the VAT previously charged on reconnection fees.

Between January 1, 2020, and September 4, 2023, customers who were disconnected for arrears were charged $2.75 VAT for every reconnection fee payment.

The Company discontinued VAT charges on its reconnection fee on September 4, 2023, in line with its reassessment of the Government policy.

It is important to note that, in compliance with the law, the collected VAT was paid to the Government of Saint Lucia.

The Company has issued refunds to customers while still in discussion with the Inland Revenue Department regarding its recovery of these returned funds.

The VAT refunds have been made to 19, 368 customers and will appear as a credit on bills issued from April to May 2024.

LUCELEC regrets any inconvenience caused by this misinterpretation and encourages customers to contact its Customer Service team via email at customersupport@lucelec.comor telephone 285-3329, 285-3593, 285-6796,285-7859 or 285-8640 for further clarification.

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  1. No one is protecting consumers. this is a st Lucia thing. For several decades courts took advantage of Lucian’s, so did cable and wireless and now Massy. Single actor in town. All supermarkets owned by them. Next one, is Barons and Frootsy who appear to have abandoned quality control . For several months now, I have bought vanilla essence. This does not smell or taste like vanilla essence. Just a dark liquid with no vanilla. I have had to throw them each time. Alcohol is sold at cutthroat prices with no checks on the source, getting lots of people sick. Fake foods. Who is protecting us ? Lucele is operating how the heck it wants, nobody there to check their behaviour.

  2. Anony… that is Lucia for us all not just you. companies here and investor taking advantage over its people. Imagine so many people dying from blood clots you think the medical department will ever undertake such research for what can probably cause this? man next page.


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