Over the past week, interCaribbean Airways has experienced a number of interruptions that have caused frustration and inconvenience for passengers across the network.
Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal.
Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions. We regret that communication lapses exacerbated the negative experience for our valued passengers.
“While flight disruptions are not unusual with any airline, we take responsibility for the situation and are working to improve customer service and communications,” said Lyndon Gardiner, founder and chairman of interCaribbean Airways. “During these difficult times, we kindly request our passengers show understanding and patience towards our front-line ambassadors who are working tirelessly to assist you. Our team is doing everything possible to meet your needs and ensure your safety and comfort during your journeys.”
In June of this year, interCaribbean Airways added an additional seven ATR-42’s to their fleet. These new, larger aircraft are beginning to transition into service over the next weeks and months.
Additionally, the company is implementing a robust backend communication system to enhance passenger notifications and proactively inform travelers when their flights are delayed or cancelled.
As we continue to make every effort to rectify the situation, we urge our passengers to stay updated on their flight status through our website and customer service channels.
For rebooking assistance, please contact customerservice@intercaribbean.com. For ticket refunds, please email refunds@intercaribbean.com
SOURCE: interCaribbean Airways
I’m sorry, intercaribbean is the very worse. We complained about liat but awa wi. I am still flying with liat because the service is so much better to top it off, intercaribbean leave people stranded at various locations and they don’t give a hoot.
I was wondering if LIAT was still in operation. It needs to beef up its social media presence. Next very important. S lucia should seek another airline that can more easily take tourists to the european mainland. KLM can connect Norway other nordic destinations and Germany much better. No need to change airports on arrival if passengers going to other destinations. Barbados have KLM but only some months. Trinidad constantly has KLM. Such an airline can easily stop in st lucia and barbados or trinidad and st. lucia. we only relying on 1 direct path to europe and it is already introducing transit visas on Dominica.