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Absent Employees Force Temporary LUCELEC Office Closure

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St. Lucia Electricity Services Limited (LUCELEC) wishes to advise customers and the general public of the temporary closure of its Rodney Bay Office until further notice.

Additionally, customers may experience service delays with the online processing of service requests and transactions. This is due to the absence of a number of key team members.

All options for conducting business with LUCELEC including SurePay and remote options remain available and customers are highly encouraged to utilize these channels.

Bill payments, including reconnection payments and inquiries can be accessed at all SurePay locations island wide.

ALL Surepay payments made on weekdays from 8:00 a.m. to 4:00 p.m. will be processed to customer accounts the same day.

Payments made after 4:00 p.m. will be processed the following business day.

For bill balances call the Automated Account Inquiry Service at 457-4433.

Customers are encouraged to use or sign up for the free MyAccount service at “myaccount.lucelec.com” for access to their account information and to make online bill payments using a credit or debit card or online bank account.

Customers may also call or WhatsApp 285-6796 | 285-7859 | 285-3593 | 285-3329 | 285-8640 or email customersupport@lucelec.com for assistance from the LUCELEC Customer Service Department.

There too, a delay may be experienced.

LUCELEC deeply regrets any inconvenience this temporary situation may cause and thanks customers for their understanding, patience and cooperation.

The Company remains committed to expending every effort towards the resumption of normal service to its valued customers.

SOURCE: St. Lucia Electricity Services Limited. Headline photo: Stock image.

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6 COMMENTS

  1. What a shame, such a big company not paying the workers a decent salary .. What a shame. It is time that the government enact a minimum wage…

  2. Hook up yo employees Lucelec they work their as*es off especially emergency crews risking their lives in storms , torrential rains , winds and electricity so the population can be comfortable! Smph

  3. Re Article.. what a great idea to collect their monies… I’m wondering wether this company is paying their workers a living wage of $10+ per hour? If not Why don’t they pay their workers a living minimum Wage of $10+ per hour worked so the workers can pay their bills to facilitate the FOP
    Form of payment request from the company..
    It’s very sad, when your workers can’t afford to pay you, because you are paying slave wages to them and their families… Avoid theft and pay better wages…( Share the wealth with the overworked and underpaid)

  4. Lucelec can afford to just zero every residential customers bill this Christmas. Come on lucelec, we all know you can afford to do it….if not we will continue to compare you to the ever incompetent Wasco.

  5. I HAVE NEVER HEARD OF SUCH A BUSINESS CLOSING DOEN BECAUSE OF INSUFFIENT STAFF, A BIG COMPANY LIKE SUCH, WHATS THE PROBLEM THEY CALLED IN SICK OR THEY ARE UNDERPAID AND DECIDED TO JUST NOT COME IN , BAD TIMING ESPECIALLY CHRISTMAS SEASON . PAY THEM IF THATS THE PROBLEM.

  6. What I like about this article, is they notify everyone that the office is closed – but they don’t say why! 🤨 What are they hiding? What kind of corporate announcement is that?? 🧐 #2Lash

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