RIU Jamaica plans to meet with a female staff member after a video of a recent fight with a guest went viral, a local media report said.
According to Jamaica Gleaner, RIU Communications Manager Marc Miralles Pons disclosed plans for the meeting, scheduled for Thursday.
The publication quoted Pons saying the female hotel employee was a ‘ very good worker’ with nine years of service.
“We are following our internal protocols, following the premise of not leaving our workers alone in this type of situation. Next Thursday we will have an internal meeting with her to let her explain to us her version regarding what happened,” Pons told The Gleaner.
The video, circulating on social media, showed the guest throwing liquid at the employee, who responded by pushing the guest.
What transpired before was not immediately apparent.
However, a fight occurred after the liquid-throwing incident, ending when others intervened.
The Gleaner said the hotel employee involved works as a bar assistant manager.
Headline photo: Screen grab from social media video.
The customer is not always right. Transactions are based on mutual respect. If the customer goes physical, the employee has an obligation to defend herself. A nine-year employee in the hotel industry has significant tenure and investment.
Great point Poule Foo. Just because someone is a guest doesn’t mean he or she has the right to abuse a worker, verbally or physically . In my opinion, it is highly unlikely that an employee of 9 years will risk her job by initiating a confrontation.
Guests at hotels are not gods! They come in all types. Some are even thugs. Show respect to everyone regardless of type but expect the same. Keep in mind, workers are not angels either.
These new breed of Rachette women, I cannot tolerate them. The bad itches and boss witches. All three of Santa’s elves in the video have big stomachs and fat behinds, accompanied by disgusting behaviour. The amount of entitlement these out of shape and mal fete women have today thanks to bad surgery of their stiff bohdah is beyond me!
This employee was right to respond to the guest’s disrespect. Days of slavery are over. Respect should be mutual. The guest can’t expect to throw liquid in the employee’s face and just walk away. Hell no!! I would have trashed her arse the same or even worse. Sadly, this type of ill treatment is what many of the employees in the hotel industry have to endure to sustain themselves and their family. So so sad.
Very good! worker. You should have trashed her arse a bit more, true caribbean style.
The hotel worker: a 9-year employee – showed that she is human. Who are we to know that the hotel “guest” also abused the Bar Assistant Manager verbally, thereby pushing her “human buttons”. This is appalling behaviour coming from a “guest”. Again – the Caribbean Tourism Organisation, etc., not putting policies in place to fight off “bad tourism”.
these are the type of guests that you must watch out for cause they will use this as a good excuse to try and get everything free. Most times they plan it for something to not go well and complain just so that they can get complementary things and they are the same ones who will lie and go to trip adviser to spread their lies about their bad reviews.
Well the story have two sides, and i don’t want to say the worker is at fault while a guest being served tons of alcohol + maybe weed. Again this is how brutal our politicians sells our work force within the hospitality industry. Everyone apart from management in the hotels are often seen as indentured slaves. This is why guest believe one must put up with their shit… a red strip bottle YES!
For this video to be “Black on Black” shocking to see how the staff member was treated. Obviously the ‘Silver back’ wanted more drink & acted “privileged” disrespectful & clearly got what she deserved, also her friend who was tossed aside like a “ragdoll”. ( I did chuckle).
But joke aside It is wholly unfair to abuse & degrade hotel staff “because you can” attitude. Customers isnt always right.. I hope the hotel staff member SUES & her company protects her. 👍🏾