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WASCO Doing Its ‘Utmost’ To Restore Water After Emergency Repairs

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Saint Lucia’s Water and Sewerage Company Inc.(WASCO) has announced it is doing its utmost to restore water to customers after recent emergency repairs to large leaks on the raw water line supplying the Theobalds treatment plant.

Senior Supervisor Timothy James explained that the company had to shut down the line to facilitate the repairs.

James told St. Lucia Times that the situation affected the volume that would have sustained desired consumer demand.

He disclosed that after completing the repairs, WASCO restored the water supply.

However, the senior WASCO official revealed that the supply was yet to reach all consumers, especially those at the network’s extreme end and higher elevations.

“We are doing our utmost to ensure we restore the supply to everyone,” James stated.

“We know people are depending on the supply, especially during this time of the year, which is the Christmas season, with their larger families and people coming back home on vacation,” he told St. Lucia Times.

“We know our customers are basically panicking to ensure they have a supply,” James noted.

But he said WASCO teams were out to get water to everyone.

“If we are not able to reach everybody, we have a plan B in place where will try to drop to persons and  put water in their tanks,” James told St. Lucia Times.

Regarding repairs occurring during the festive season, he asserted that a delay could have caused a possible line blowout, worsening the situation.

“I know it was a hard decision but sometimes you have to take the tough decisions and do what you need to do,” the senior WASCO supervisor declared.

James apologised to customers.

In addition, he asked them to be patient as WASCO tried its best to restore their water supply.

James also said WASCO was taking steps to make things better while disclosing that the company would have ‘significant projects’ in 2024.

Headline photo courtesy St. Lucia STAR

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5 COMMENTS

  1. The Management of WASCO obviously have no time management skills, lacks planning and execution skills and strategic management skills. You cannot tell me two weeks before Christmas you are undergoing repairs when citizens normally do general clean-up etc. That’s our culture, and if you know your citizenry I do not care how urgent it was; it was urgent from six months ago so three weeks would not make a difference. Look they now cannot restore the supply….what contingency plans are in place to deal with this? NONE!

    The politics of appointments continue with square pegs in round holes…

  2. Really ya’ll I did not know emergencies had set dates to occur. Seriously let’s be honest WASCO has really been trying to prove yo us that our water needs are important. Mr James has been so efficient a very customer oriented empathetic human being. Since I’ve been hearing of him in the news and calling WASCO, our water supply has been quite steady, impressive if you ask me. Hats off to him he’s trying. Let’s see how it goes.
    God bless

  3. Ummm.
    I haven’t had water since Saturday. I thought WASTECO said there would be an interruption from Monday. I’m waiting to see whether I will have water to do my laundry before Christmas.

  4. Thanks for trying your best Tim under very difficult circumstances. I applaud your efforts. Hopefully you and your team will successfully get through this challenge in good time. Best wishes for Christmas and the new year to you and your team.

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