A major Flow outage has left customers across Saint Lucia without service since yesterday evening, prompting the telecommunications provider to activate its highest-level response measures.
The disruption began at approximately 5:30 p.m. on Sunday and has affected all commercial and business customers in Saint Lucia, as well as some customers in Dominica, according to the company.
Describing the incident as a “crisis-level event”, Flow said it activated its Regional Network Disaster Response & Recovery Center and local Crisis Management Team as efforts to restore service intensified.
While the exact cause has not yet been determined, technical teams are investigating a suspected fault that has disrupted services throughout Saint Lucia and impacted some customers in Dominica.
The outage has also affected network-based communications, which means Flow customers have been unable to receive updates by text message or email. The company said it is relying on media outlets and its social media platforms to keep customers informed.
“Flow acknowledges the gravity of this outage and the impact it has had on its valued customers. Our top priority is restoring connectivity, and we have mobilised all necessary regional resources to address the issue as swiftly as possible. We appreciate our customers’ patience and understanding during this challenging time,” the company said.
Flow said restoring connectivity remains its top priority and thanked customers for their patience as work continues to bring services back online.
Customers are being encouraged to follow Flow’s official social media channels and local media outlets for updates.
Worst in the world
So how can a Flow customer with no internet connection follow the flow channels or social media to get updated? Makes no sense at all. I had no idea what was happening until my neighbour :a digicel customer told me.
Probably a rodent got into some wires. Nibble, nibble.
How are we suppose to get updates without any service. At least we should have emergency call access during these outages.
Things could’ve been worse.
At least, it is comforting to note that FLOW went ALL OUT (no pun intended) to rectify this social outage!! One could witness all crews on poles, on sites, in offices, etc., doing their damnednest (is there such a word?) to rectify this calamity!! At least this got some people – SOME PEOPLE – to realise the stage of technology on the planet we live on, and the social standing we walk in.
Say one, say the other … kudos to FLOW!!! It could’ve been worse.
@Anonymous … NO!!
Flip the coin and look at it!!
It’s a bit of a stupid statement to follow social media when the whole system is down!!!!!
I wonder how they were sending out their messages since the phones and internet were down. They must be using Digicel!!
For just one minute, I thought that Flow was voluntarily dissolving their monopolistic telecomms regime in the Eastern Caribbean, by helping Digicel poach their disgusted customers with newly-announced bundles. Alas, it was but a brief mental lapse on my part!
The most likely cause of the outage was a wide-scale automated update which failed because of world-class, cutting-edge, operational ineptitude – a feature, not a bug of the predatory business class in the Caribbean.
Note how quickly this apology non-apology appeared in this medium. No doubt it was prepared long ago in order to be broadcast on such short notice.
Grand excuses at the ready – check!
Low-cost, world-class operations & service? Are you dreaming? Never gonna happen!
NURC….what you saying? I need my $8.60 back or reflected as a credit on my next flow bill. I am not asking for much, just 1.6 days of no service from my fixed monthly bill. It’s about time we customers get back from utilities…..Wasco you next!
Thats good. Now you people need to go outside for a bit and touch some grass. Give up the social media addiction
I completely understand when services are lost through an act God. The last time a man-made disaster occurred, I lost service for over 24 hours. I tried getting an adjustment to my bill for the lost of service. Cunning FLOW directed me to call a number for the that transaction. That phone rung busy every time…no one answered. I even had them on cycle calling to no avail. I never was able to reach them. I am sure FLOW will pull that little stunt again. That disgusting company can not be described as having a golden touch.
Flowing,
mahlo here with u FloW.
Big up Conway Family.
FLOW BEEN THERE WHEN WEST INDIES CRICKET IS FLOWING, NO FORGET.
The comments are very diverse, however, James or should I call him Wise King James had the best comment, which was go outside. We used to run home, do our yard work so that we can go to the pasture and play, until way into the darkness. Yes, we did not have lights on pasture; I am dating myself. These days, the pastures are empty. Most are inside on their smart phones, and some only leave their room for food from the kitchen and use the bathroom.